Copa Airlines: Waiver Guidelines for New Tickets← Tilbage

As of September 1, 2020, new COVID-19 waier guidelines become effective to provide flexibility for passengers purchasing new tickets.


  • Tickets issued: September 1st to 31st 2020
  • Original travel dates: from September 1st, 2020
  • Last date for change: before original travel date 
  • New travel date must be completed by: December 31st, 2021

Option A: Passenger requires a flight or date change
Flight or date change is allowed waiving the change fee and fare difference, as long as there is available space in the same cabin. 
  • During high season there is no exoneration of fare difference.
  • Change must be made in the same class. 
Option B: Pasenger requires a change or origin/destination 
  • The change of origin/destinatio is allowed exonerating charge for change, but fare difference may apply.

*If the passenger is No Show, all charges apply (change fee and fare difference). 

With this notice, 2 waivers become effective and will apply according to the date of issuance of the ticket. Below we detail their differences for applicability:

*No Show tickets or tickets opened by the customer before February 1, 2020 do not apply for COVID-19 waivers. If the customer wishes to change their travel dates, applicable change fees and fare differences must be collected. 

  • December 15, 2020 -- January 31, 2021 (End of year 2020 and Summer 2021)
  • February 11, 2021 - February 21, 2021 (Carnivals 2021)
  • March 26, 2021 - April 5, 2021 (Holy Week 2021)
  • June 15, 2021 - August 15, 2021 (Mid year high season)
  • December 15, 2021 - December 31, 2021 (End of year 2021)
  • Three(3) changes are allowed as of this notice. 
  • Applies to all regular, award, interline, and code share tickets on stock 230.
  • The change fee (administrative fee) for travel agency ticket is waived. 
  • Applies to all rates: regular, group, net and dynamic. 
  • Applies to companion rewards tickets. 
  • Waiver code must be documented in the endorsement box/field and in an OSI